Customer Service

  • Working hours:
  • 09:00–18:00 (MSK)
    All services
  • 09:00–21:00 (MSK)
  • Address:
    5, Voronin str., Ivanovo, 153032, Russia

Software Update

Software update is free of charge. Please fill out the form and we will send you the download link to the version you are requesting.

We offer an extended warranty for any Neurosoft product. Please contact sales department to find out the details.


Click the button below to learn about the warranty for Neurosoft products.

PC Requirements

  1. For the software based on Microsoft .NET platform Intel Core i5 processor with random-access memory of not less than 8 GB is required. 
  2. Windows 10 operating system is required. 
  3. The computer must have sufficient number of USB ports for equipment connection. If you use Poly-Spectrum-Ergo software, COM-port for cycle ergometer or treadmill control should be available.
  4. A ground wire must be available as the third wire of the European outlet. It is not allowed to connect the computers using adaptors that insulate the third wire.
  5. To install Poly-Spectrum-Mobile, Neuron-Spectrum-AM and aScreen software, select mobile devices with Android 2.2 version and above. These mobile devices should have Bluetooth module (to work with Poly-Spectrum-8/EX system), Wi-Fi (to work with Neuron-Spectrum-AM recorder) and USB On-The-Go interface. 

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