Warranty and service
Read the terms and conditions and warranty periods
Contact support and order a warranty repair
Send the equipment to our office or wait for a specialist
Warranty conditions
- In some countries, a warranty can be provided by a dealer (seller's warranty). Contact your dealer for details.
- The warranty doesn't cover any product that has been altered or modified in any way, misused, or damaged.
- Customer pays return shipping charges. We are responsible for the return shipping charges of replaced/repaired products. Products found to be non-defective will be returned at customer's expense.
- We also offer an extended warranty for any Neurosoft product. Please contact sales department to find out the details.
Warranty period
Electronic units
24 months
Trolleys, stands and holders for medical equipment
12 months
Coils for magnetic stimulators, photic stimulators, auditory stimulators, OAE probes
12 months
Outpatient units (patient units, PSG units), reusable sensors (PSG sensors)
6 months
Accessories for fixation and connection of electrodes and sensors (cables, helmets, belts, etc.)
1 month
System units
24 months
Office equipment (printers, monitors, Wi-Fi routers, Bluetooth adapters)
12 months
Сonsumables (eartips, etc.) and disposable items
no warranty
Performed warranty repairs
6 months
Technical Support
Request
Request
Programs installing
and updating
and updating