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All Neurosoft branded products are covered by the following warranty:

Electronic units 24 months
Photic stimulators 24 months
Trolleys, stands and holders for medical equipment 24 months
Coils for magnetic stimulators 12 months
Reusable auditory stimulators, electrodes and sensors 12 months
Accessories for fixation and connection of electrodes and sensors (cables, helmets, belts, etc.) 1 month
PC electronic units 24 months
OAE probes 12 months
Сonsumables (eartips, etc.) and disposable items no warranty
  1. In some countries warranty can be ensured by a distributor (seller's warranty). Contact them for details.
  2. No warranty is extended to any product that has been altered or modified in any way, misused, or damaged.
  3. Customer pays return shipping charges. We are responsible for the return shipping charges of replaced / repaired products. Products found not to be defective will be returned at customer's expense.
  4. We also offer extended warranty to any Neurosoft branded product. Please contact sales department to find out details.